Patient Reviews

We use modern and cutting edge technology to make fast and effective results. We provide concierge service to make you feel more at home. We learn everything we can about orthodontics so we can answer all your questions. We give back so we can show our community how much we appreciate them. We have incentive and life-long programs that will keep you smiling. We love our patients. We love our staff. We love making a deeper impact.

Other Testimonials

My family has been with JRO for several years. Having 3 kids I have someone in all stages of braces(retainers, getting off and just starting), the staff of JRO has always taken the time to make sure everyone(even Mommy) is comfortable with the new stages of treatment. Just when you don’t think they could be anymore perfect they take the time to support your child and make a positive impact in there interest. Thank You, Thank You for being the best!!

Sharon H.

What can I day except, Love Them, Love Them, Love Them. This is one of the best group of professionals that I have met and it is worth the drive to receive excellent treatment for my son and looking into it for myself.
Nekeisha B.

I would highly recommend James River Orthodontics!  I have a lot of exposure and experience with other Orthodontists because of my job. I can confidently say that jro is one of the best in the country! They have an efficiently run practice, and the staff members are extremely knowledgable. Dr. Scarborough is awesome! He is extremely talented and takes his time to get to know his patients on a personal level. I am very happy with the results I am getting with my perfect smile!
Samantha F.

I LOVE this place and the staff. I recommend JRO to EVERYONE I know!
Bekki K.

Love Dr. Scarborough and his team! They are always happy, smiling and encouraging!!! Love my smile!!
Angela B.

James River Orthodontist is the best place for any and all of our family’s ortho needs! We love Dr. Scarborough and all JRO’s staff! Everyone in there is extremely professional, knowledgeable, friendly and nice. They’re always there to help (if I’m there with my little ones, they’ll keep an eye on them, if I’m in the chair) and I simply can’t say enough about just how much I love my new smile! 🙂
Anna B.

Dr. Scarborough was extremely knowledgeable and put my daughter at ease. He and Kristin explained our options in simple terms and put us in a plan to best suit our budget. We are very happy with Dr. Scarborough’s modern treatment plan and state of the art facility.
Alicia O.

We love JRO! From day 1, we have had such a positive experience. And on top of such great care for my 7 year old, everyone is SO friendly. When our dentist recommended JRO, it said a lot to me that her 8 year old daughter was a patient and they have not disappointed! My daughter actually complains that she doesn’t get to go MORE often! Thanks for making every visit an enjoyable one.
Melissa H.

We have been very pleased with the care McKenzie has received from Dr. Scarborough and his staff. They have been able to put some joy into a difficult experience for a young girl. She enjoys her visits. She now has a radiant smile that she enjoys sharing with others.
Gerald L.

I always had great service and results with James River Orthodontics. Appointments were easy to schedule and always on time. The staff was friendly and knowledgeable. They made the Invisalign process easy and successful!

Katharine C.

A truly amazing staff, always working as a team while making sure your appointment is quick and relaxing at the same time. Couldn’t be more happy with the results and the always in a good mood ‘offensive line’ that Dr. Scarborough has drafted! Again, great team.

Danny W.

The James River Orthodontics team is engaging, informed, and a positive part of the Richmond community! The team is welcoming, great with kids and adults, and forthcoming with information. The team puts my children at ease… I’d go as far as saying that Dr. Scarborough and his team make going to the orthodontist FUN! I can say my 11 year old looks forward to going in for check ups, and my 8 year old is begging for braces because he wants to be part of the James River experience! Thanks for making us smile!

Andrea F.

The James River Orthodontics team is engaging, informed, and a positive part of the Richmond community! The team is welcoming, great with kids and adults, and forthcoming with information. The team puts my children at ease… I’d go as far as saying that Dr. Scarborough and his team make going to the orthodontist FUN! I can say my 11 year old looks forward to going in for check ups, and my 8 year old is begging for braces because he wants to be part of the James River experience! Thanks for making us smile!

Andrea F.

Dr. Larry and the JRO team are fantastic. I’m 40 years old and went with the Invisiline product and am very pleased. Kristin and the team were extremely helpful in explaining the entire process. Highly recommended! A+

Jason W.

I can’t say enough about JRO- they are the BEST! The care our son received was second to none, and included a personal call from Dr. Scarborough himself, to see how he felt the day he got his braces. Our little guy always felt cared for and listened to. If he had a question, no matter how seemingly insignificant, he felt comfortable to ask any one of the staff, and that’s really saying something.

JRO’s “River Rocks” incentive kept our son motivated to take care of his teeth and his braces. He beamed with pride when he had earned enough River Rocks to redeem for movie tickets, which he used to take his grandpa to see The Avengers. It was super special for him.

Sure, there are probably plenty of offices in Richmond where you can get great orthodontic care, but for our family, it was the “above and beyond” that tipped the scales. To date, we’ve referred 3 friends to JRO, and we plan to continue!

Tracey S.

We absolutely love JRO!! They are so personable and customize your appointment to your needs. My daughter Abbygayle is 8 and I was leary of how she would do with brace. She loves them and looks forward to every appointment. We always know what is going on with her treatment. We could not ask for a better orthodontist.

Tina N.

Prompt, efficient and thorough. Excellent place for families and adults. Friendly and great atmosphere.

Katie H.

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